Privacy Policy

Privacy Policy

At TiCYNI we’re not only committed to ensuring your safety, but to protecting and respecting your privacy too. This privacy policy explains in more detail how we do that. In brief there are few basic principles you can count on:

  • We store personal information only for as long as we have a reason to keep it.
  • We aim to make it as simple as possible for you to control your information.
  • We aim for full transparency on how we gather, use and share your personal information.

If you have any questions regarding this policy and our privacy practices, feel free to contact us via email at official@ticyni.com or by writing to TiCYNI Limited, Telecom House, 125-135 Preston Road, Brighton, BN1 6AF.

This privacy policy explains who we are, how we collect, share and use information about you, as well as your rights and what choices you have in relation to that information. We encourage you to give it a read and have set it out as clearly as possible. You can ‘jump’ to each section using the links below:

Who are we?

We’re TiCYNI and we provide intelligent tools and information to help individuals take charge of their safety; wherever, whenever and however it plays out.

In this policy ‘TiCYNI’, ‘we’, ‘us’ or ‘our’ means:

TiCYNI Limited, a company incorporated in England and Wales with registered number 06873957 whose registered office is at Telecom House, 125-135 Preston Road, Brighton, BN1 6AF.

Our website address is: https://ticyni.com

How do we collect information from you?

We collect information from you in the following ways:

Information you give us directly

For example, we may obtain information about you:

  • when you contact us through this website, telephone, post, email or through any other means;
  • when you opt in to receive marketing communications from us;
  • when you take part in one of our events, make a purchase or subscribe to our newsletter.

When you visit this website

Like most companies, we automatically collect the following information when you interact with our website:

  • technical information, including the type of device you’re using, your IP address, browser and the operating system being used to connect your computer to the internet;
  • information about your visit to this website, for example which pages you visit and how you move around the website, i.e. length of visits to certain pages, what information was viewed and searched for, how you arrived at this website (i.e referral sources).

We also collect and use your personal information via cookies. Typically, they’re used to improve your browsing experience and work in line with your browser’s cookie settings, which you can change at any time. You can find out more about our use of cookies below or by visiting our Cookies Policy.

When you interact with us on social media platforms

For example, when you interact with us on platforms such as Facebook, Twitter, Youtube, etc, those platforms may provide us with information about you, e.g. your username, basic profile information, etc. The information we receive depends on which services you authorise and the privacy settings you have chosen for those platforms.

What personal information do we collect?

The kind of personal information we collect, store and use might include:

  • your contact details, i.e your name and email address;
  • your postal address, telephone number, date of birth, i.e if you attend one of our events or make a purchase from us;
  • how you use our website, what device you use to access it, which might also include your IP address and approximate geographical location;
  • technical data, such as that held in cookies – for more detail about cookies, see the cookie section below or our Cookies Policy;
  • any other information you choose to share with us.

Embedded content from other websites

Articles on this site may include content embedded from other websites (e.g. videos, images, articles, etc.). Embedded content behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.

How and why is your information used?

We use your information for various reasons, they might include:

  • providing you with the services, products or information you’ve asked for;
  • sending you communications you have requested and that may be of interest to you.
  • keeping a record of your communications and relationship with us;
  • seeking your views or comments on the services we provide;
  • carrying out polls, surveys and competitions;
  • optimising the website, so it’s quick and easy to use;
  • ensuring you get the best experience using our website;
  • improving our products, services and the information we offer;
  • notifying you of changes to our services and/or policy updates;
  • measuring, gauging and improving the effectiveness of our advertising;
  • monitoring our services to anticipate and prevent problems with it;
  • diagnosing and debugging technical errors;
  • protecting the integrity and security of our website and services to you.

What legal basis do we have for processing?

Under data protection law, companies must rely on one (or more) of six legal grounds for collecting and processing personal information. The following explains the grounds we rely on to process yours.

Consent

Where you give us consent to use your personal information, such as when you tick a checkbox that we’ve provided and that clearly states what it is you’re consenting to.

We mainly use consent as a legal basis for processing personal information in relation to sending our newsletter and/or marketing communications.

You absolutely have the right to opt out or withdraw consent at any time and you can do this by clicking on the “unsubscribe” link at the bottom of any such email.

If consent is the only legal basis for processing, we will cease to process your information if you withdraw your consent.

Legitimate interests

We may process your personal information if it is in our legitimate interests or the legitimate interests of a third party to do so. We use your data in ways which might reasonably be expected as part of running our business and that are likely to have minimal impact on your privacy.

When we use your information in this way, we are careful to ensure that our use does not unduly impact on your interests, rights or freedoms (unless required or permitted by law).

We consider our legitimate interests to include the following:

  • managing our communications and relationship with you, should you contact us;
  • conducting research to better understand our visitors and supporters;
  • understanding how people interact with our website;
  • understanding how people find and use our information and services;
  • promoting, marketing and advertising our products and services;
  • monitoring the effectiveness of our services, promotional campaigns and advertising;
  • improving existing products and services and developing new products and services;
  • complying with our legal and regulatory obligations;
  • maintaining and improving the security and function of our website;
  • taking appropriate legal action against third parties who are in breach of their legal obligations to us;

Special category

Certain categories of personal information are considered more sensitive and therefore require additional protection under data protection law. For example, information about an individual’s health, biometrics or ethnic origin.

We only collect and process special category information where it’s needed to comply with a legal obligation or it’s in our legitimate interests or the legitimate interests of a third party acting on our behalf. For instance, to provide training or insurance cover, should you participate in one of our events or self defence workshops.

How long do we keep your information?

We keep your information for no longer than is reasonably necessary to fulfil the purposes outlined in this policy, or until you request that the information be deleted, as is your right under GDPR (General Data Protection Regulation). You can find out about your rights and how to exercise them below.

Occasionally we may keep your information longer. For instance, where we need it to fulfil our legal or regulatory obligations or where we may need it for our legitimate purposes, eg to help us respond to queries, complaints, future communications or to improve our service based on your experience.

Who do we share your data with?

We use third party service providers to help deliver our website, ensuring it runs smoothly and that you get the best experience using it. They might include cloud-based services, payment providers, content delivery services, website plugins, email support services and services that help with our marketing and analytics.

We never sell or rent your information to third parties and we do not share your information with third parties for marketing purposes.

Each service provider has their own privacy policy, which we encourage you to read, so that you understand how your information is used (additional vendors are listed in our Cookie Policy).

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

For uniform representation of fonts, this website uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Font Awesome

Our website uses icon fonts delivered by Font Awesome’s content delivery network (CDN). Font Awesome respects privacy rights under Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (GDPR). Information that GDPR requires can be found throughout their Privacy Policy, which also links to the privacy policies of their CDN service providers.

For more information, see Font Awesome’s Privacy Policy, which can be found here: https://fontawesome.com/privacy.

Mailchimp

We use Mailchimp to deliver email services. Mailchimp’s servers and offices are located in the United States, so your information may be transferred to, stored, or processed in the United States.

Mailchimp is committed to compliance with the General Data Protection Regulation (GDPR) and participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.

You can access Mailchimp’s Privacy Policy here:
https://mailchimp.com/legal/privacy/

Tawk.to

We use tawk.to for delivery of the chat functionality on this website and to manage our communications with you.

Tawk.to have submitted their self-certification for the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks that were designed by the U.S. Department of Commerce and the European Commission and Swiss Administration to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.

Tawk.to is also registered with the Information Commissioner’s Office (ICO) in the United Kingdom.

For more information, see Tawk.to’s privacy policy, which you can find here:
https://www.tawk.to/privacy-policy/

iThemes Security

This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s Privacy Policy.

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

Your rights explained

Under data protection law, you have certain rights in relation to the personal information we hold about you. Exceptions apply and not all rights are applicable in all circumstances, but essentially:

  • If you’d like a copy of your data;
  • Would like us to correct or delete your data;
  • Would like to restrict or withdraw your consent to the use of your data;

Simply let us know and if we can (i.e are legally able), we’ll sort it for you and we have one month in which to do it.

If you have questions, would like to exercise any of your rights or make a complaint about how we handle your data, please contact us at official@ticyni.com or by writing to TiCYNI Limited, Telecom House, 125-135 Preston Road, Brighton, BN1 6AF.

For a full explanation of your rights, how to exercise them or to make a complaint about how we’ve handled your request or complaint (as is your right), please visit the ICO (Information Commissioner’s Office) website at https://ico.org.uk/.

More info

In case you were wondering. The GDPR (General Data Protection Regulation) provides individuals with the following specific rights with regard to personal information:

  • The right to access;
  • The right to rectification;
  • The right to erasure;
  • The right to restrict processing;
  • The right to object to processing;
  • The right to data portability;

An organisation is not allowed to charge you for exercising your rights, unless your request is ‘manifestly unfounded or excessive’. In which case, they may ask for a reasonable fee to cover administrative costs associated with the request.

Organisations should respond fully to all requests within one month of receipt of your request. If they cannot or need more time, they should let you know within one month and explain why.

If you’re unhappy with how an organisation handles your request or complaint, you also have the right to lodge a complaint with the data protection regulator in the country where you live or work. In the UK, this is the ICO (Information Commissioner’s Office).

You can find a lot more information and details about how to make a complaint on their website, which you can find at https://ico.org.uk/.

Where do we send your data?

Occasionally the data we collect may be transferred to, stored and processed in countries outside the European Economic Area (EEA). Under European data protection law, data about European residents which is transferred outside the European Union must be safeguarded to the same standards as if the data was in Europe.

To protect your data and your rights, we choose only to work with third parties who:

  • Take privacy and data protection seriously;
  • Have a clear and transparent privacy policy;
  • Have the appropriate level of protection in place;
  • Provide a similar level of protection for your personal data, as that required in the EEA;
  • Are compliant with GDPR (General Data Protection Regulation) or similar, if outside the EEA; and
  • In most cases, if US based, are certified on the EU-US Privacy Shield Framework;

How do we protect your data?

We take all steps reasonably necessary to ensure that the appropriate technical and organisational controls are in place to protect your information from unauthorised access, alteration or loss. This may include encryption, two-factor authentication and other forms of security, both on and offline.

If you make a payment, please note that your credit or debit card details are never entered into or transmitted via our site. Should you make a payment, you will be transferred to a secure page provided by a dedicated payment provider (i.e PayPal or Stripe); ensuring sensitive information (such as credit or debit card details) receives the appropriate level of encryption and protection at every stage.

What data breach procedures do we have in place?

In the event of a data breach that affects your personal information, we will act promptly to address the breach and mitigate its impact.

If a breach is likely to result in a risk to your rights and freedoms, we will notify those affected without undue delay, so that they may take steps to mitigate any possible adverse effects.

If a breach is likely to result in a high risk to an individuals rights and freedoms, we will also notify the relevant supervisory authority (i.e the ICO) within 72 hours of becoming aware of the breach.

How to contact us

If you have any questions regarding this policy, our privacy practices, would like to exercise any of your rights or make a complaint about how we handle your data, please contact us at official@ticyni.com or by writing to TiCYNI Limited, Telecom House, 125-135 Preston Road, Brighton, BN1 6AF.

Use of cookies and other technologies

We use cookies and other, similar technologies (such as HTML5 localStorage) on this website. We use them to ensure you get the best experience using our site, to help us understand how visitors interact with it, for security and where applicable, to keep you logged in, remember your preferences and customise your experience.

Most websites use cookies, which are tiny data files stored on your computer or device when you visit certain web pages. They’re used to ‘remember’ things about your visit and generally, they enhance your browsing experience. For example, we use anonymous cookies to prevent popups showing repeatedly, once you’ve seen them. However, you may prefer to disable cookies, which you can do by changing your browser settings.

To find out more about cookies and how we use them, see our Cookie Policy and for a list of cookies used on this site, see our Cookie List. Alternatively, if you’d like to know more about cookies in general, you might find the following websites helpful; ‘Cookies & You’ and ‘All About Cookies’ (both open in a new window; please note that we can’t be responsible for the content of external websites).

Linking to other websites / third party content

We often link to external websites and resources from our site. However, this does not constitute endorsement of their views and/or products, and we cannot take any responsibility for the content (or information contained within) any linked website.

While we make every effort to ensure that the information we provide and link to is accurate and well meaning, we trust that you’ll use your own judgement in this regard. However, if you believe we have linked to something that is inaccurate or at odds with our mission statement, we would be grateful if you could email us with as much detail as possible, so that we may look into it.

TiCYNI